Loading... Please wait...

Policies

Privacy Policy

 This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.


Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address, mailing address and phone number to complete your transaction. 

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.


"Cookies"


Cookies are small files which store certain information about your activity on the website and are stored on your computer hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to re-enter information that you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you may not be able to use certain features of this website.


Our Use and Disclosure of Your Information


When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

We will not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.



Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. 

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. 

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet. 


Linked Sites


If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.


Changes to Privacy Statement; Consent


We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.


Questions and Comments


We welcome your questions and comments about this Privacy Statement.
 

Delivery Policy:

A delivery fee will be added to each order based on the delivery postal code, for each address. 

We will do our very best to accommodate same day delivery for orders placed before 11:00 am EST. Orders received after 11:00 am EST will likely be delivered the following day. We will try our best to accommodate deliveries at specific times of day, but we cannot guarantee it. Days we do not deliver on in general: Sundays, December 25th through January 2nd, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, August Civic Holiday, Labour Day and Thanksgiving Day.


Order Policy : 

Your satisfaction is tremendously important to us. If you are not completely satisfied, please contact us at (613) 692-5000 or toll free at 1-866-844-4405 so that we can make it right!

 

Substitution Policy:

Occasionally, due to circumstance beyond our control, substitutions may be necessary in the creation of your floral gift. If substitutions are necessary, they will be of equal or greater value. Rest assured that the integrity of the design will not be compromised.